Apex Brands Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
Apex Brands Limited, Mynshull House, 78 Churchgate, STOCKPORT, Cheshire, SK1 1YJ, GB
Telephone
07362290293
info@apexbrands.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Call recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Call recordings
- Website and app user journey information
We collect or use the following information to comply with legal requirements:
- Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are: Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent
Our lawful bases for collecting or using personal information for legal requirements are: Consent
Where we get personal information from
Any personal information is provided by people directly.
How long we keep information
We will keep your information while you have an open account with any of our brands or stores, or until you request for your information to no longer be stored in our database. You have the right to request for your information or personal data to be removed from our databases, please get in touch using the contact details at the top of this privacy notice.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
